Sales Policy

Effective Date: December 5, 2024

At InnovativeLuis, we strive to provide our customers with a seamless and enjoyable shopping experience. Please read our Sales Policy carefully to understand the terms and conditions of purchasing from us.

1. Product Availability

  • Stock Availability:
    All products are subject to availability. We make every effort to ensure that the items listed on our website are in stock. However, if an item you ordered is out of stock, we will notify you promptly and provide an alternative solution, such as a backorder or refund.

  • Pricing Information:
    The prices of our products are displayed on the website and are subject to change without notice. We strive to provide accurate pricing; however, in the event of an error in pricing, we reserve the right to correct it. If the corrected price is higher, we will notify you before processing the order. If it is lower, you will be charged the lower price.

2. Ordering Process

  • How to Place an Order:
    To place an order, browse our product selection and add items to your shopping cart. Once you’re ready, proceed to the checkout page where you’ll need to provide your shipping and payment information. After submitting your order, you will receive a confirmation email with your order details.

  • Order Confirmation:
    After you place your order, you will receive an order confirmation email. This email serves as an acknowledgment of your purchase. Please review the details in the confirmation email to ensure everything is correct. If you notice any errors, contact us immediately.

3. Payment Terms

  • Accepted Payment Methods:
    We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options. Your payment information is processed securely, and we do not store sensitive payment data.

  • Payment Processing:
    Payments are processed immediately upon checkout. Orders will only be shipped after payment is confirmed.

4. Shipping and Delivery

  • Shipping Policy:
    We offer domestic shipping across the United States. Shipping fees are calculated based on the size, weight, and delivery location of your order. You will be provided with the shipping cost during the checkout process.

  • Order Processing Time:
    We aim to process and ship all orders within 1-3 business days of receiving payment. Shipping times vary based on your location and the shipping method selected.

  • Tracking Information:
    Once your order is shipped, you will receive a tracking number so you can monitor the status of your shipment.

5. Sales Tax

  • Sales Tax Rates:
    Sales tax is applied to orders based on the applicable rate in your shipping state. The final amount of tax will be calculated during the checkout process.

6. Cancellations and Modifications

  • Order Cancellations:
    Once an order is placed and payment is processed, it is automatically sent for fulfillment. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but cancellations or changes cannot be guaranteed after the order has been shipped.

7. Returns and Refunds

  • Return Policy:
    We accept returns within 30 days from the date of purchase for most products, provided they are unused, in their original packaging, and in the same condition as when received. Please refer to our Refund and Return Policy for more details on how to return an item.

8. Customer Support

If you have any questions or need assistance with your order, please do not hesitate to contact our customer support team. We are here to help!

📧 Email: [email protected]
📞 Phone: (956) 351-5000
📍 Address: 1605 Key West Dr, Weslaco, TX, 78596

9. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with the updated “Effective Date” indicated at the top. Please review this policy periodically to stay informed about any updates.