Refund and Return Policy

Effective Date: December 5, 2024

At InnovativeLuis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Refund and Return Policy below for detailed instructions on how to return an item or request a refund.

1. Returns

• Eligibility for Returns:
  We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

• Non-returnable Items:
  Some items are not eligible for return, including:

  • Products marked as final sale or clearance.
  • Customized or personalized items.
  • Fishing gear that has been used or altered.

• How to Return an Item:
  To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the item(s) you wish to return. We will then provide you with a return authorization and further instructions.

• Return Shipping Costs:
  You are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect upon arrival.

2. Refunds

• Eligibility for Refunds:
  Once we receive your returned item and inspect its condition, we will notify you regarding the approval or rejection of your refund. If your return is approved, a refund will be processed to the original payment method. Please note that it may take a few business days for the refund to appear in your account.

• Partial Refunds:
  If the item is not in its original condition, damaged, or missing parts for reasons not due to our error, we may issue a partial refund.

• Exchanges:
  If you would like to exchange an item for another product, we can assist you with that. Please contact our customer service team for more information on exchanges.

3. Damaged or Defective Items

• Inspection and Reporting:
  If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will guide you through the process of returning the item and will provide a full refund or replacement at no additional cost to you.

• How to Report Damaged Items:
  Please send photos of the damaged item and packaging to [email protected] along with your order number.

4. How to Contact Us

If you have any questions regarding our Refund and Return Policy, or if you would like to initiate a return, please contact us using the following details:

📧 Email: [email protected]
📞 Phone: (956) 351-5000
📍 Address: 1605 Key West Dr, Weslaco, TX, 78596

5. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the updated “Effective Date” indicated at the top. Please review this policy periodically to stay informed about any updates.